FREQUENTLY ASKED QUESTIONS
Your first port of call...
With nearly 40 years of manufacturing experience we have found that a lot of enquiries and questions coming into our Customer Services team can be answered in written text that already exists. This is by no means a comprehensive list of such questions but sometimes it's easier to look here first, especially if with a customer or a phone call is inconvenient.
General descriptions and terminology can be viewed in our Glossary...
GLOSSARYDo you ONLY manufacture PVCu?
Answer: No. Whiteline’s Eastbourne factory manufactures both PVCu and aluminium products.
Do your PVCu windows contain lead?
Answer: No. Our windows are made with PVCu extruded by leading extruders Liniar who are based in the UK. and they are 100% lead free.
Do you offer credit terms?
Answer: Yes. We offer credit terms to our customers, subject to the normal credit and business checks.
How long have you been trading?
Answer: Whiteline Manufacturing Limited has been trading continuously since 1984.
Do you have “Secured by Design”?
Answer: Yes. Whiteline Manufacturing Ltd has obtained “Secured by Design” Certification for numerous products
What profile do you use?
Answer: We use Liniar profile from HL Plastics. This product is both designed and manufactured in Britain. We manufacture both Sheerline and AluK aluminium products.
Do you install windows and doors?
Answer: No. We are a manufacturer.
What doors do you manufacture?
Answer: Alongside our standard residential, patio and bi-fold doors we sell our Sanctuary GRP composite doors and our bonded sold-timber core Fortrezz doors.
Do you make environmentally friendly windows?
Answer: Yes. PVCu & aluminium are both 100% recyclable materials & create energy efficient windows that exceed all current regulations.
What is PlatinumNRG?
Answer: Our brand of market leading windows and doors, developed and promoted to help our installer customers to grow their businesses.
Do you deliver?
Answer: Yes. We have our own fleet of lorries and vans that deliver on a preset day of the week and time with GPS tracking and cameras. Multiple deliveries are also provided for larger companies.
Can I track my orders?
Answer: Yes. We provide a comprehensive set of tools under the Whiteline 360 service. These include the Hub for tracking deliveries, orders, quotes and a lot more, our online brochure and website builder, quotes and ordering online using Window Designer on the Cloud, Conservatory builder, solution centre and a full suite of e-brochures.
Lead Time Summary
Chamfered System
5 Days: White, 7016 Grained Grey, Rosewood, Oak, 7016 Grey Grained on White, Black on White (not Tilt &Turn), Gale Grey Finesse on White, Rosewood on White, Oak on White
10 Days: White Foil (not T&T), Cream Foil (not T&T), Cream (no foil), 7038 Agate Grey on White (not T&T)
Chamfered SlimSASH
5 Days: White, White Foil, 7016 Grained Grey, Rosewood, 7016 Grained Grey on White, Black on White, Gale Grey Finesse on White, Rosewood on White, Oak on White, 7038 Agate Grey on White
Sculptured System
5 Days: White, White Foil, 7016 Grained Grey, Rosewood, Oak, 7016 Grained Grey on White, Black on White, Gale Grey Finesse on White, Rosewood on White, Oak on White
10 Days: Irish Oak, Cream Foil, Cream (no foil), 7038 Agate Grey on White , Cream Foil on White, Chartwell Green on White
Revival System
10 Days: White, White Foil
FlushSASH & FlushSASH Deep Bottom Rail
10 Days: White (Inc DBR), White Foil (inc DBR), 7016 Grained Grey, Black, Rosewood, Oak, Irish Oak, Cream, Cream Foil, 7016 Grain Grey on Finesse on White, Black on White, Rosewood on White, Oak on White, 7038 Agate Grey on White, Chartwell Green on White (Welded or Mechanical)
Fortrezz Door Frames (Open In or Out)
8 Weeks: Chamfered and Sculptured
Home Sweet Home Composite Door Frames (Open In Only)
8 Weeks: Chamfered and Sculptured
Bi-Fold and FlushSASH Doors
10 Days: White, White Foil, 7016 Grained Grey, Oak, Rosewood, Irish Oak, Cream Foil, Cream (no foil), 7016 Grain Grey on White, Black on White, Oak on White, Rosewood on White, Chartwell Green on White, Cream Foil on White
